If you have recently changed your Google Account password or login preferences, you may need to reconnect to ContextSmith again. Below are the steps to ensure your ContextSmith account is up-to-date and operating normally with your Google Account.
1. Go to your Gmail top right corner, and click on My Account.
2. Once you're in, click on Connected apps & sites.
3. Click on Manage Apps and you'll see the full list of apps. Find ContextSmith and click Remove.
4. And then go back to https://[customer].contextsmith.com to login again.